politique de remboursements

我们根据具体情况处理退货，

最终目标是让客户满意。我们对我们的商品和服务负责，并希望客户对它们感到满意。我们将始终尽力照顾客户——我们的理念是公平合理地对待他们。我们始终坚信，当我们公平对待客户时，

他们也会公平地对待我们。我们将退款至购买退回商品时所用的金额。如何退货：申请退货时，

请通过电子邮件联系我们的团队并提供以下信息：- 订单号- SKU / 商品名称- 退货原因我们友好的团队将协助您处理退货。重要提示：除通过我们的退货门户提供的地址外，其他任何地址的退货均将不被接受。退货时间范围我们对产品的质量有保证，

并相信您会喜欢新睡眠配件的感觉。如果您不满意，我们很乐意接受在我们网站上购买的可退货商品的退货，退货期限为购买后 30 天内。所有退货均需支付一定的退货费，您可以在退货过程中选择支付。如果没有显示此选项，我们将向您提供一张优惠券，

并且退货费用将从您的退款金额中扣除。收到您的退货后，请允许 7-10 个工作日来处理您的退款。退货条件要符合退货条件，商品必须是未穿过、未使用、未洗过的并且密封在原包装中。任何使用、磨损或损坏的迹象都可能导致退货被拒绝。退货费用对于所有与损坏或有缺陷（影响产品功能）、不完整或颜色或尺寸不正确的商品相关的退货，将免除退货费。为确保您的退货顺利处理，

请在收到订单后 7 天内联系我们的团队。退货退款仅针对产品费用进行退款。运费（包括快递费或国际运费）不予退还。自助退货我们的团队可以协助您进行自助退货，您可以根据订单号和邮政编码选择退货原因，

如果是为了换货或退款，请告知我们的团队。如果符合条件

您将收到一个退货门户链接，您可以在其中添加付款方式来支付退货费用（价格可能因承运人而异），完成此步骤后，退货标签将通过电子邮件发送给您。对于国际订单，

我们无法提供运输标签，您将被指示将商品退回您所在国家/地区最近的退货仓库，因为这是国际订单，

因此您需要在退回订单时使用 DDP（完税后交货）运输。对于自助换货，一旦退货追踪显示进度，我们将发放一张与原始商品价值相等的礼品卡，以便您重新订购正确的商品。请注意，与退货相关的任何费用均不可退还，

除非退货属于上述特定原因。如果您的包裹在退货过程中被海关扣留，通常是因为它正在等待清关、补充文件或缴纳关税。在这种情况下，

很遗憾，我们无法处理任何赔偿或退款，直到我们收到包裹为止。一旦清关并交付给我们，我们就能立即继续处理。交换我们提供独特的交换流程，以确保您尽快收到新商品。一旦您的退货在跟踪中显示进度，

我们将根据退回商品的价值发放礼品卡。如果结账时使用了折扣，礼品卡价值将反映折扣后的金额。换货的运费将包含在礼品卡中。如果更换的物品价值更高，客户将负责承担差额。如果新商品价值较低，

我们将退还差价。不可退货的商品请注意，使用折扣码和自动折扣购买的商品被归类为最终销售商品。因此，他们不符合退货、换货或退款的资格。这些物品按原样出售，

购买完成后不接受任何形式的退货。我们鼓励客户在完成订单之前仔细检查他们的选择，因为我们无法接受折扣商品的退货。补货费对于无缺陷商品的退货，

将收取 15% 的补货费，以帮助支付处理和补货成本。如果在欧洲国家（德国、法国、意大利、西班牙、荷兰、波兰、比利时）购买，则无需支付补货费。请确保商品处于原始、未使用状态，才有资格退货。

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We handle returns on a case-by-case basis with the ultimate goal of making our customers happy.

We stand behind our goods and services, and want customers to be satisfied with them.

We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased.
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How To Return:

When requesting for return, please contact our team by email and provide the following information:

- Order Number
- ⁠SKU / Item Name
- ⁠Reason of ReturnOur friendly team, will assist you with your returns.

Important Note:
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Returns sent to any address other than the one provided through our return portal will not be accepted.

Returns Timeframe
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We stand behind the quality of our products and are confident you will love the feel of your new sleeping accessories. If you are unhappy, we gladly accept returns for returnable items purchased on our site within 30 days of purchase. All returns are subject to a certain return fee which you have the option to pay during the return process. In a case that this option doesn’t show, a voucher will be provided to you and the return cost will be deducted from your refund amount.

Please allow 7-10 business days for your refund to be processed once your return has been received.

Returns Conditions

To be eligible for a return, items must be unworn, unused, unwashed and sealed in their original packaging. Any signs of use, wear, or damage may result in the return being declined.Return Cost
The return fee will be waived for all returns related to damaged or defective (affects the function of the product), incomplete, or incorrect color or size items. To ensure your return is processed smoothly, please contact our team within 7 days of receiving your order.

Refunds for Returns
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Refunds will be issued for the cost of the product(s) only. Shipping costs, including express or international shipping fees, are non-refundable.Self Service Return
Our team may assist you with a self-service return, where you can choose the reason for your return provided your order number and your postal code, please inform our team if this is meant for exchange or refund. If eligible, you’ll receive a return portal link where you can add your payment method to pay for the return cost (price may vary depending on the carrier) after this step, a return label will be sent to you via email.

For international orders, we are unable to provide a shipping label, and you will be directed to return the item to the nearest return warehouse in your country since it is an international order, you are required to use DDP (Delivered Duty Paid) shipping when returning an order. For self-service exchanges, we will issue a gift card that equals to the value of the original item once the return tracking shows progress so that you could use to reorder the correct item.

Please note that any fees related to your return are non-refundable, unless the return falls under the specific reasons listed above.

‍If your package gets held up at customs during the return process, it's usually because it’s awaiting clearance, additional documentation, or payment of duties. In these cases, we are unfortunately unable to process any compensation or refunds until we’ve received the package back. Once it’s cleared and delivered to us, we’ll be able to move forward right away.

‍Exchange
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We offer a unique exchange process to ensure you receive your new item as quickly as possible. Once your return shows progress in tracking, we will issue a gift card for the value of the returned item. If a discount was applied at checkout, the gift card value will reflect the amount after the discount. The shipping cost for the exchange item will be covered and included in the gift card. If the exchange item is of higher value, customer will be responsible for covering the difference. If the new item is of lesser value, we will refund the difference.
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Non-Returnable Items

Please note that items purchased using a discount code and automatic discount applied are classified as Final Sale merchandise. As such, they are not eligible for returns, exchanges, or refunds. These items are sold as-is and cannot be processed for any form of return once the purchase is complete. We encourage customers to carefully review their selections before completing their orders, as we are unable to accommodate returns on discounted items.

Restocking Fee
A restocking fee of 15% will be applied to returns for non-defective items to help cover the cost of processing and restocking. There is no restocking fee if the purchase occurs in European Country (DE, FR, IT, ES, NL, PL, BE). Please ensure the item is in its original, unused condition for a return to be eligible.

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BLMK Trading HK Ltd.  
Suite 2103, 21/F, Tower 2, Lippo Centre,
89 Queensway, Admiralty,
Hong Kong